FAQ about shop

This shop is exclusively for South African shoppers. If you are outside of South Africa, I have a Ravelry store just for you!


GENERAL PATTERN SUPPORT

If you need help with a pattern, join and post your questions in my Yarn Over crochet patterns group  (remember to answer the questions to be accepted) for a speedy response from the support team and other customers that created my amigurumi’s. To see a list of the YARN OVER patterns available please visit my shop.

For further help, you can also send me an e-mail at natashasmuts@yarnovercrochetcreations.co.za, although the response will be slower as I work full time during the day.

PATTERN TEST GUARANTEE

My patterns are tested by a trustworthy group of people where they’re checked for any errors. I decorate my patterns with pictures and extra notes to guide you through each little step of the project. 

RETURNS & CANCELLATIONS

I gladly accept cancellations, with a money-back guarantee on any of the following grounds:

  • the product does not match the description
  • product is of poor quality

Since my products are digital I cannot reclaim them once you’ve downloaded them so please read the product descriptions before purchase. You will not be eligible for a refund on any digital item that has already been paid and downloaded unless it meets the above criteria.

FAQ ABOUT PATTERNS AND PURCHASING

NOTE: This is for this shop only, not for Ravelry or Etsy.

I just purchased a pattern, where can I find it?

The pattern will automatically open after checkout and payment is completed. If not, you’ll find it here: As soon as payment is made, you’ll automatically get a receipt from Yarn Over crochet creations, delivered to the email address you entered at Checkout. There is a link in that receipt which you can click to download your pattern.

I highly suggest creating an account when you purchase a pattern so that you can easily locate your orders and downloads. You can create an account now.

Can you email me the pattern?

No. Well, yes I can but only as a very last resort. I currently work full time, I also take in monthly commision on special orders I have to complete at night. it’s time consuming sending patterns manually, It’s not fun to do this often because I pay a lot money for the process to be automated; please try to find your pattern using the help above. If you ask me to email you a pattern, I’ll go through the above processes with you first to try and help you access your order first, using email as last resort.

I accidentally deleted my pattern file from my computer, can I have another copy?

You can download your pattern an unlimited number of times once you’ve purchased it! Just revisit your email you got from me. You can also log into your account for orders and patterns you have purchased. If all is lost, PDF file on your computer, you have deleted the email and didn’t create an account. You’ll, unfortunately, have to repurchase the pattern. No patterns will be resent if the purchase is older than one month/30days. You will have to repurchase the pattern. The only acceptance to resending patterns is if I updated the pattern and you didn’t revive the new updated pattern.

Are your patterns only available in english?

For the moment yes, all patterns are only available in english, I’ll be looking into publishing Afrikaans patterns by end of August.

Can I purchase the patterns manually?

No. Like I have mentioned before, I’m busy mom of two toddlers,working two jobs. I prefer that you buy from my online platforms, I do spend a fair amount of money on fees, running my business through the online shops, not only for my convenience but for all my clients.

WHERE CAN I BE FOUND?

I’m very active on my FACEBOOK PAGE, Just heads up I do post 80% of the time in Afrikaans. If you’re not Afrikaans or live in South Africa, You can find me on INSTAGRAM where I post daily and share Ravelry specials.

My Facebook profile is open, I do set my crochet post public, but I do not accept any friend request. I keep most posts of my kids private.